Furniture Pre-Purchase Guide

1. Color Variations

Key Point Details
Reason for Variations
  • Lighting differences in photography
  • Monitor color calibration
  • Natural material characteristics
  • Personal color perception
Policy Minor color differences are normal and not considered defects. For exact color matching, material samples are available upon request (sample fees may apply).

2. Production & Delivery Timeline

Product Type Timeframe Notes
Standard Items 25-45 working days Handcrafted with quality checks
Custom Orders 45-60 working days Design must be finalized before production
Ready-to-Ship 3-5 business days Limited stock availability
Important Notes:
  • Delivery estimates confirmed after order placement
  • Possible delays due to: material availability, customs, peak seasons
  • Customer service will provide regular updates

3. Shipping Information

Method Details Transit Time
Ocean Freight Default option, most economical 30-45 days port-to-port
Air Freight Available for urgent orders (extra cost) 7-14 days
Courier For small items only 5-10 days

4. Receiving & Inspection

Step Action Required
Before Delivery Customer service will send product photos/videos
At Delivery Must inspect before signing
- Check packaging condition
- Verify all components
- Look for visible damage
After Delivery Report issues within 72 hours with:
- Photos of damage
- Packaging images
- Detailed description

5. Material Characteristics

Material Natural Features Care Notes
Leather
  • Natural grain variations
  • Subtle scars
  • Color shading
 Develops patina over time
Wood
  • Knots
  • Grain patterns
  • Color variations
 Expands/contracts with humidity
Stone
  • Unique veining
  • Mineral deposits
  • Color gradients
 Each piece is one-of-a-kind

6. Returns & Warranty

Category Policy
Standard Products 30-day return window
- Must be unused
- Original packaging
- Customer pays return shipping
Custom Orders Non-returnable (except for defects)
Warranty - 2 year structural
- 6 months finish
- Excludes normal wear

7. Customer Support

Contact Method Response Time Best For
Email Within 24 business hours Detailed inquiries
WhatsApp Within 12 hours Urgent matters
Online Chat During business hours Quick questions